Making a return? No sweat. We're sorry that your item(s) didn't work out! Let us make things right!
To qualify for a return, items must be returned within 14 days of your original order shipment date (as printed on your packing slip). Exchanges must be received within 60 days. Once we receive the returned item(s), your return will be processed and the charges will be credited to you. Shipping costs are non-refundable. Heavily used and/or final sale items cannot be returned.
Orders may not be returned if:
- Item marked as final sale
- Free gifts or promotional items with retail value
- Returns received in damaged/worn condition
- Returns received after 14 days of the original order shipment date
- Shipping charges, except in cases where we have made a shipping error
- Personalized item made specifically for you
Orders may be returned so long as:
- The order was not purchased on final sale
- The order was not a gift or promotional item
- The order is not damaged or in the worn condition
- The order is returned within 14 days of receipt
- The order was not a personalized item
Personalized orders are non-refundable. Upon final approval of your personalized order, we cannot accept returns due to any and all errors. By approving your final design and proof, you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a remake.
Personalized and other custom products are subject to a different return policy. Please contact us if you are unsure whether your order qualifies for a refund - info [at] sugarskyshop.com.
HOW TO RETURN YOUR ORDER
To return or exchange your order, please send your item(s) to:
685 Entrada Vista Street, Unit B
Grand Junction, CO 81505
Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.
Once a qualified refund is received we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable.
Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us.
Damaged and/or defected item(s) must be reported within 24 hours of receipt. Please email email@example.com with pictures for proof of damage.
COLORS & PATTERNS
Please keep in mind that all SugarSky items are handmade and monitors display colors differently. Colors and/or patterns on products you receive may vary slightly from the image you see on your screen.
All orders will be shipped via USPS. You will be emailed a tracking number upon shipment. Please note we are unable to make changes to your order or shipping address once an order has been received. Please verify your shipping address is correct at checkout before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses. Should you not receive your order (due to lost, stolen, etc.), we will submit a claim to USPS for you and await their decision. If they choose not to refund the cost of the package and goods contained there within based on records that the package has been delivered to the specified address, we will not be held responsible for your packages refund.
The below is a lot of legal jargon that says...We take your privacy seriously. We really do.
COLLECTION OF YOUR PERSONAL INFORMATION
SugarSky may collect personally identifiable information, such as your name. If you purchase SugarSky's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
Information about your computer hardware and software may be automatically collected by SugarSky. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service to, maintain quality of the service, and to provide general statistics regarding the use of SugarSky's website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through SugarSky's public blog or message boards, this information may be collected by others.
USE OF YOUR PERSONAL INFORMATION
We collect and use your personal information to operate our website(s) and deliver the products you have requested.
We may also use your personally identifiable information to inform you of other products or services available from SugarSky and our affiliates. We may also contact you via surveys to conduct research about your opinion of current services or of potential new services/products that may be offered.
We do not sell, rent, or lease its customer lists to third parties.
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your information (name, email address, etc.) is transferred to the third party. We may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for delivery. All such third parties are prohibited from using your personal information except to provide these services to SugarSky, and they are required to maintain the confidentiality of your information.
We may keep track of the websites and pages our users visit in order to determine what products are most popular. This data is used to deliver customized content and advertising within SugarSky to customers whose behavior indicates that they are interested in a particular subject area.
We will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on SugarSky or the site; (b) protect and defend the rights or property of SugarSky; and, (c) act under exigent circumstances to protect the personal safety of users of SugarSky, or the public.
SECURITY OF YOUR PERSONAL INFORMATION
We secure your personal information from unauthorized access, use or disclosure.
CHILDREN UNDER 13
We do not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must as your parent or guardian for permission to use this website.
CHOICE & OPT-OUT PREFERENCES
We do not collect your personal information unless you choose to provide it. If, at any time, you prefer not to receive further email communications from SugarSky (except in connection with information, products or services that you specifically request), you will have the ability to unsubscribe from such communications by means of contacting: info [at] sugarskyshop.com.
CHANGES TO THIS STATEMENT
We occasionally update this Statement of Privacy to reflect company and customer feedback. SugarSky encourages you to periodically review this statement to be informed of how we are protecting your information.
QUESTIONS AND COMMENTS
For all inquires regarding your privacy, please contact us at firstname.lastname@example.org.